Frequently Asked Questions

In this section you will find answers to frequently asked questions regarding telepresence robots divided into different categories. Whether you have questions about business telepresence robots, medical telepresence robots, or about telepresence robots in general, we hope you will find help here. If you have a question that is not answered below, please feel free to submit it via our Contact Us form.

Need answers? Find them here.

General Telepresence Robot Questions

What is a Telepresence Robot?

A telepresence robot is a computer, tablet, or smartphone-controlled robot which allows those who engage with the robot to view and hear the robot’s operator while the operator can view what the robot is “looking” at, as well…

What is a Stationary Telepresence Robot?

A stationary telepresence robot is, simply put, a robot which itself can not be driven around as other telepresence robots can be. However, stationary telepresence robots have a screen that can be controlled by…

What do I need to make it work?

Telepresence robots operate using an internet connection. In most cases the robot will need Wi-Fi access. While some robots come with a tablet or screen pre-installed, others require users to purchase their own tablet…

What if I do not have a reliable Wi-Fi connection?

Several telepresence robots have the capability of operating on cell networks such as 4G. In most cases, the fees associated with the cell service will be based on your mobile providers data-usage rates. Typically, you will not incur any monthly fees from the telepresence robot manufacturer.

How do I charge the battery on the telepresence robot?

Most telepresence robots can be charged by using a charging dock unique to that particular robot. Many telepresence robots have what we call the “Auto-Docking” or “Auto-Charging” feature…

Business Telepresence Robot Questions

What features are offered?

There are many features which telepresence robots of all types share, whether they are robots used in the home, office, or hospital. One of the more common features is HD video resolution…

Which is better for driving the robot: Computer or Smartphone/Tablet?

While each person may have different preferences, we try to highlight some of the advantages for driving a telepresence robot using a computer vs a smartphone or tablet.
– PCs/laptops have larger screens. In addition to the larger view, this enables more features to be shown on the screen (such as a downward facing camera view…

Hospital Telepresence Robot Questions

Are Telepresence Robots HIPAA Compliant?

You may be familiar with a very short, glib response to the question, which says, “Telepresence robots do not need to be HIPAA compliant.” However, the full answer is more complex. If you are familiar with HIPAA, you can skip…

How can I clean and sanitize my telepresence robot for a hospital?

While we are unaware of any extensive testing on cleaning the exterior of a telepresence robot done to date (May 2020), some hospitals have been using “Oxivir Tb Wipes” when cleaning and sanitizing their robots.  They wipe down the entire robot after each use, letting the surface stay wet for one minute. If you are a hospital using telepresence […]

Miscellaneous Questions

Under Development – Do you have other Questions?

We are currently in the midst of developing our FAQ page. Questions and Answers should be added soon. If you have a pressing question, please feel free to submit it via the Contact Us form located at the bottom…

Are you a telepresence robot manufacturer?

No. However, we list all telepresence robot manufacturers on our Manufacturers page.